Terms conditions

Privacy Policy

1. Introduction

We are committed to protecting your personal data and ensuring transparency in how it is collected, processed, and stored. By using our website and services, you agree to this Privacy Policy.

2. Data We Collect

We may collect:

• Name
• Email and phone number
• Pickup/drop-off addresses
• Flight numbers
• Payment details (handled securely by third-party processors)
• Browser, device, and IP information (security & analytics)

3. How Your Data Is Used

Your information is used exclusively for:

• Processing bookings
• Communicating updates
• Flight tracking
• Customer support
• Service improvements and analytics
• Legal and billing purposes

We never sell personal data to third parties.

4. Sharing Your Data

We only share necessary information with:

• Payment processors
• Flight monitoring services
• IT and hosting partners

All comply with GDPR and Swiss regulations.

5. Data Security

We apply strict security measures to prevent unauthorized access or misuse.

6. Data Retention

We retain data only as long as required to deliver our services or comply with Swiss law.

7. Cookies

Our website uses cookies to enhance performance and user experience. You may disable cookies, but some features may not function properly.

8. Your Rights

You may request:

• Access to your data
• Corrections
• Deletion
• A copy of your data
• Withdrawal of consent

9. Policy Updates

We may update this Privacy Policy as needed. Updates will appear on this page.

10. Contact Information

For privacy inquiries, please contact us via email or telephone.

Refund Policy

1. General Terms

Refunds follow our cancellation rules. All refund requests must be submitted in writing.

2. Full Refund – Free Cancellation

A 100% refund is available for cancellations made at least 24 hours before pickup.

3. Cancellations Under 24 Hours

Cancellations less than 24 hours before pickup are non-refundable.

4. No-Show

Failure to appear at the pickup location without notice is considered a no-show, and no refund is issued.

5. Flight Cancellations / Diversions

Passengers must inform us immediately.

Early notification → Full refund

Late notification → No refund (if the vehicle cannot be reassigned)

6. Additional Services

Extra waiting time, added stops, and upgrades are billed separately and are not refundable.

7. Refund Processing Times

Refunds are processed via the original payment method. Banks may take 3–10 business days.

8. Non-Refundable Situations

Refunds are not granted for:

• Passenger misconduct
• Excess luggage preventing service
• Incorrect booking information
• Delays caused by traffic, weather, or force majeure

9. Refund Requests

Requests must include the customer’s name, booking number, and reason.

Cancellation Policy

1. General Cancellation Rules

All cancellations must be sent in writing via email or through our official communication channels. The time of cancellation is determined by the timestamp of the received message.

2. Free Cancellation (24 Hours Policy)

You may cancel your booking up to 24 hours before the scheduled pickup and receive a full refund with no penalties.

3. Cancellation Less Than 24 Hours Before Pickup

Cancellations made within 24 hours of the scheduled pickup time are non-refundable, as the chauffeur and vehicle have already been allocated.

4. Same-Day Bookings

Bookings made on the same day are non-refundable if cancelled.

5. Flight Delays, Cancellations & Diversions

We monitor flights in real time.

If your flight is delayed → pickup is adjusted automatically.

If your flight is cancelled/diverted → you must inform us immediately. Refund eligibility depends on the timing of your notification and vehicle availability.

6. Passenger No-Show

A booking is considered a no-show if the passenger does not appear at the pickup location within the included waiting time and does not contact us. No-show bookings are non-refundable.

7. Changes to Bookings

Modification requests (pickup time, address, number of passengers, luggage, etc.) must be sent at least 12 hours before pickup. All changes depend on availability and may affect the price.

8. Weather, Traffic & Force Majeure

We are not responsible for cancellations caused by events beyond our control, including:

• Extreme weather
• Traffic accidents
• Road closures
• Strikes
• Natural disasters

In such cases, refunds are handled individually based on circumstances.

9. Transfer Refusal

We reserve the right to refuse service if:

• The passenger behaves inappropriately
• There is excessive luggage
• Legal or safety conditions prevent the transfer

In these cases, no refund is issued.

10. Contact for Cancellations

All cancellation requests must be sent by email and should include:

• Full name
• Booking number
• Pickup date & time